Repeat business is vital to the long-term success of any establishment. This week, we turn to GAF’s Center for the Advancement of Roofing Excellence (CARE) to find out what customers like you value most in a good roofing company Houston homeowners recommend.
It appears that doing your basic homework as a prospective customer takes care of one-half of the story: background check, price assessment, and insurance and warranty reviews. The other half is determined during the work proper.
Interestingly, the latter half is precisely when you would decide whether or not to re-hire the same contractor for your future roofing needs. This stage can be full of surprises. Here’s what the CARE report revealed:
- Cleanliness is still a big deal. No matter how great your roofer is with repairs and shingling work, chances are if he shows up like he just came straight from the bar, you wouldn’t want to deal with him again.
- Responsiveness tells a lot about how a company values its clients. If a roofing contractor does not bother to entertain prospects, then it’s probably not going to care much about its clients too.
Many homeowners these days look for meaningful conversations. This is why most cost estimates are done on site rather than through e-mail. Simple gestures such as calling back and calling ahead before the visit will also make you feel like a valued customer.
- Everybody loves a courteous roofer. Professional behavior includes dealing with you and respecting your home. Sadly, there are some specialists who don’t bother about basic courtesy so long as they can complete the job.
Were you surprised to learn that not all exceptionally skilled and efficient roofing specialists are automatically re-hired? Do you agree with the findings?
To share your selection criteria for hiring a professional roofing company Houston homeowners love for repeat business, leave a comment. We value your comments and would be thrilled to hear from you!